Destination Information and Frequently Asked Questions

Destination Information and Frequently Asked Questions

Vancouver, Canada Travel Information

Travel to Vancouver, Canada to experience one of the most spectacular city settings in the world. Perched at the edge of the Pacific Ocean and surrounded by the North Shore Mountains in the Province of British Columbia, the proximity of urban life to sea and mountains is what makes Vancouver so special. Travelers to Vancouver can ski or hike on Grouse Mountain in the morning and sit on one of Vancouver's many beaches in the afternoon.


Vancouver, Canada Travel FAQ's:

Vancouver Traveler Information
The Pan Pacific Vancouver hotel is perfectly situated atop the magnificent Canada Place complex on Vancouver's dramatic waterfront. Offering panoramic views of the city, harbour and the Coastal Mountains, our Canada Place hotel shares space with Vancouver Convention Centre, the World Trade Centre office complex and Vancouver's Alaska cruise ship facility. Just steps away are Vancouver's downtown, business district and entertainment centres.

Vancouver, Canada Currency
It is recommend all visitors use Canadian currency when traveling within Canada. It is advised to have local currency on hand prior to arriving.
Visitors can exchange currency at Canadian chartered banks, trust companies, credit unions, or at offices of foreign exchange brokers. Registered Pan Pacific Vancouver guests can exchange currency at the Front Desk located on Lobby Level.

Vancouver, Canada Customs
All persons entering Canada must fill out a declaration for Canada Customs.
Each visitor over the age of 19 may import, duty free, a maximum of 40 ounces (1.1 litres) liquor or wine, or 288 ounces (8.5 litres) of beer or ale, up to 50 cigars, 200 cigarettes and 8 ounces (200 grams) of tobacco.

Vancouver, Canada Electricity
Outlets and voltage (110 volts) same as in the United States. The frequency of electrical current in Canada is 60 Hz.Small appliances (e.g razors, hair dryers, irons, curling irons, etc.)can be used in Canada. For guests from other countries, adapters are required for electrical appliances.

Vancouver, Canada Emergency Numbers
Emergency telephone numbers for Ambulance, Fire and Police- 911

Vancouver, Canada Health
Vancouver has a number of medical clinics/ services within the downtown area and walking distance from the Hotel. We have a doctor and dentist on call for our registered Hotel guests.

Vancouver Smoke-free Hotel
At our Vancouver luxury hotel, we are pleased to offer a smoke-free environment. The Pan Pacific Vancouver hotel now offers a smoke-free environment for our guests and associates. As of January 1, 2010, all guest rooms, suites and public areas within the hotel are non-smoking, in accordance with Provincial legislation. There is a designated smoking area for guests to use outside the front entrance of the hotel.

Vancouver Shopping
Shopping is one of Vancouver’s most popular attractions. The Pan Pacific Vancouver hotel is just minutes from world renowned Robson Street in downtown Vancouver. Known as the most eclectic street in Vancouver, it is home to unique boutiques and some of the world's most famous retailers. Within walking distance is historic Gastown. Founded in 1867, this charming area features shops, restaurants and entertainment venues. The hotel is also only three blocks away from the Pacific Centre Shopping Mall with over 300 stores, through which shoppers can also access the Robson Street shopping district. Yaletown is the place to be where fashionable boutiques and high end restaurants mingle with high tech companies.

Vancouver Markets
Granville Island is home to Vancouver's famous Public Market, where you can find fresh fruits, vegetables and seafood, florists, micro-roaster organic urban oasis with restaurants, shops, ethnic food vendors, craft vendors, theatres and galleries.

Vancouver Taxes
Tax breakdown for accommodation and services DMF, 1.31%, AHRT Room tax 2% & HST 12%.

As of April 1st, 2013.
DMF (Destination Marketing Fee) on Room Rate 1.304% + HRT on Room Rate & DMF 10.00% + GST on Room Rate & DMF 5.00%. Effective Rate 16.50%.

Vancouver Time Zone
Vancouver’s time zone is Pacific Standard Time.

Vancouver Tipping Guidelines
In Vancouver, Canada, feel free to tip in proportion to your satisfaction with the service. Tips are seldom added to bills, and if they are included as part of your tour package in Vancouver, you will be informed of this. Occasionally, Vancouver restaurants will add a service charge, in which case there is no need for an additional tip, unless the service is exceptional. The following rates serve only as a guideline.
15 per cent on meals 
$1 for each piece of luggage carried by a porter
$2 per day for chambermaids if your hotel stay is for more than two or three days.

Visa Requirements
For entry requirements regarding travel visas for Canada, contact Immigration Canada at 1-888-242-2100 (in Canada) or visit their website at For travelers outside Canada, please contact the nearest Canadian Embassy, High Commission, or consulate in your region.

International Visitors
Travelers to Vancouver must have a valid passport and may require other documentation such as visas. Check with the nearest Canadian Consulate / Embassy well in advance of travel and visit Canadian Government web site at for details.

Canada Line YVR to Pan Pacific Vancouver

Take the Canada Line to Waterfront Station. The hotel is at Canada Place, one block from the station towards the harbour. The Canada Line is Vancouver’s new rapid transit rail link connecting YVR to downtown Vancouver in 26 minutes and to downtown Richmond in 18 minutes. It’s a fast and easy way to travel to Vancouver’s city centre. You can conveniently access trains from both the International and Domestic Terminals. Canada Line’s YVR-Airport station is centrally located between our International and Domestic Terminals. As you exit the train, turn left for domestic flights or right for U.S. and international flights. Have any questions? Look for our Green Coat volunteers who can help point you in the right direction.

Directions to Canada Line for passengers flying into YVR from within Canada.
If you’re picking up checked bags, you are at Arrivals, level 2 of the Domestic Terminal. Go to Level 3, and walk toward the Link Building (located in between the International and Domestic Terminal). Follow the signs marked Canada Line or ask any of our Customer Care staff in red or green vests for assistance.

Directions for American and International Travelers
Once through the customs and immigration arrivals process, walk toward the exit to our International Arrivals Greeting Area. Exit the building following signs marked Canada Line. Before the parkade entrance, an escalator and elevator will take you up to the Canada Line platform.

 Frequently Asked Questions

1. Do you have a shuttle service? What are other transportation options?
We do not have a shuttle service to / from YVR Airport.

For personalized sedan & limousine services including: transfers to/from the Vancouver Airport, transportation to Whistler and Seattle, private tours, corporate functions, VIP service, event/party/wedding transportation and all your Lower Mainland needs, contact our Concierge team for reservations and rates.

Legacy Limousine Services, our exclusive transportation provider's for the Pan Pacific Vancouver. For reservations contact our concierge team, call directly at 604.312.0500 or visit

2. Are there taxis readily available at the hotel and airport?
The Pan Pacific Vancouver actually has the largest taxi hub in downtown Vancouver. Taxis are readily available throughout the day at the hotel and the Vancouver Airport. A taxi from to/from the airport is approximately $ 40.00 - $ 45.00 CAD (depending on traffic). The taxis take Canadian and U.S funds, and credit cards for payment. 

3. What are the check-in and check-out times?
Our standard check-in time is 4pm and check-out is at 12 noon. If you require an earlier arrival time, it is on a request basis only. The front desk can certainly store your luggage. With regards to a later departure, again it would be on request and occupancy. It is best to request upon check-in and the front desk agent will notify you if they can assist with a later check-out. They will certainly do their best to accommodate you.
4. What is the cost of parking?

2 level parking garage located at Canada Place. Direct access to Hotel via parking garage elevators.

There are two parking options available to you:

Valet Parking Rates;
Valet parking with in & out privileges for Hotel Guests ($ 43.00 per night, including taxes). Rates are available up to 3pm on day of check out from Hotel. 

Self Parking Rates;
$ 39.00 ( taxes included) max. for Hotel guests if they purchase parking pass at Front Desk at Hotel (includes in-out privileges) Rates are available up to 3pm on day of check out from Hotel. 

Visitor Self Parking Rates;
Daytime: $ 3.75 per 1/2 hour to a max. of $ 23.00 from 6am- 6pm*
Evening: $ 3.75 per 1/2 hour to a max. of $ 8.00 from 6pm - 6 am*

Additional information;
Rates include taxes.
*Parking Charges each time vehicle exits the parking garage.(no in/out privileges)
Hourly, short term and long term, cruise ship long term parking available, operated by VINCI Parking. Please note, the maximum height for vehicle access is 6ft, 5 inches.
Over height & cruise ship long term off-site operated by cruisepark
Parking garage is operated by VINCI Parking.
Rates are subject to change.

5. Is there a place to store luggage?
We certainly have a place where luggage can be stored. If at check-in your room is not yet ready, our front desk will store your luggage in a secured area. If at check-out you require your luggage to be stored for a certain amount of time, our belldesk will store the luggage in a secured area on the Ground Level.  
 6. What is the pet policy?
The Pan Pacific Vancouver asks for the following:
1) The pet to be on leash in any public area of the hotel
2) The pet is not permitted in the restaurants/bars,patio terrace, meeting rooms, fitness club, spa, gift shops, and the pool areas of the hotel (unless the pet is a service dog)
3) The pet is never left unattended in the guestroom/ suite.
4) Pet to keep noise to a minimum as it may disturb other guests.
The pet fee is $30.00 CAD per day, $ 15.00 CAD additional pet, maximum 2 pets.
7. What is the distance to the cruise terminal?
As we are located atop the Canada Place Cruise Ship Terminal, guests that are arriving or departing from this terminal just need to walk through the terminal and take one elevator into the hotel.
Alternately, if your cruise ship is departing from Ballantyne Pier, this would be a 5-10 minute taxi ride from the hotel.

8. What are the pool hours of operation?
The hours of operation are from 6am to midnight daily, with adults only after 10pm.
The outdoor salt water swimming pool is heated to 85 degrees Fahrenheit and is located outside on our terrace. The pool is 17 meters (56 feet) in length, 5.7 meters (19 feet) in width, and 1.22 meters (4 feet) in depth.
The hot tub is heated to 105 degrees Fahrenheit.
There is also a dry sauna located in both men’s and women’s change room.
9. Victoria, Vancouver Island:
By Ferry - driving:  3.5 hours each way
The Concierge Desk can provide driving directions to the Tsawwassen Ferry Terminal, which is located approximately one hour from Vancouver city center. The ferry crossing time to Swartz Bay is 90 minutes. Once you have disembarked the ferry, the traveling time to Victoria is 40 minutes. You are required to be at the ferry 30 minutes before departure. The cost during peak periods is $11.50 CAD per passenger plus $40.00 CAD for the car (ONE WAY) and may vary during off-peak periods. 
By Ferry without a car:  3.5 hours each way
Pacific Coach Lines has a convenient shuttle service from downtown Vancouver to Victoria city centre. The bus departs from the bus depot located 10 minutes away from the hotel via taxi. The duration of the trip is 4 hours. The cost is $40.00 CAD one-way or $78.00 CAD round trip. 
By seaplane or Helicopter:  35 minutes each way
:Seaplanes and helicopters have a daily flight schedule from downtown Vancouver to Victoria city center. The seaplane and helicopter terminals are located within 10-15 minutes walking distance from the hotel. Check in is 25 minutes prior to flight departure and photo identification is required. The cost for the seaplane is approximately $134.00 CAD plus 5% taxes each way per person. Luggage on seaplanes is restricted to 11kg per person. The cost for the helicopter varies from $124.00 CAD  to $219.00 CAD plus 5% taxes each way per person. Luggage on Helijet is restricted to 22kg per person on.

By Tour:  12-13 hours round trip
All tour companies booked through the Concierge Department offer hotel pick up. Depending on the company, departures are available from 7:10 am to 9:00 am. Please be aware that these tours are 13 hours in length. The cost is approximately $169.00 per person depending on the company and this includes the ferry cost as well as admission to the Butchart Gardens in Victoria. 
Seattle, USA:
The Quick Shuttle:
This is a coach service between Seattle and Vancouver with stops along the way. Be prepared for approximately a 4-hour journey and occasionally a long wait at customs, as each passenger must be processed individually. The website contains schedule and rate information. Hotel pick-ups are offered from most major downtown Hotels.

Amtrak Train:
Between Vancouver and Seattle,one scheduled departure per day. The train departs Vancouver at 6:00pm, has 3 scheduled stops, and arrives at downtown Seattle at 9:55pm. The rate is approximately $35.00.CAD Please note that only carry-on luggage is permitted. 
International flights:
Various airlines operate regular scheduled flights from Vancouver International airport to Seattle.
Whistler, BC:
Greyhound Bus service:
The Greyhound bus operates on a regular schedule from the downtown Vancouver bus depot to Whistler Village. The bus depot is located at 1150 Station Street, approximately 15 minutes by taxi from the Pan Pacific Vancouver. The one-way cost is: $24.00 CAD.

Please note prices listed on this page are subject to change.

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Suite 300-999 Canada Place, Vancouver, British Columbia, V6C 3B5, Canada
Toll Free Reservation:

Within Canada: 1 800 663 1515
Within USA: 1 800 937 1515
Within Mexico: 1 800 514 9086
International: International toll-free numbers here
+1 604 662 8111
+1 604 685 8690
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Sat 19 April 2014 07:40 AM

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  • PPYVR - No Smoking Policy The Pan Pacific Vancouver has introduced a non-smoking policy. All guestrooms, suites and public areas are non smoking.