Published Date : 16 Oct 2009
Singapore, 16 October, 2009 - Pan Pacific Hotels Group revealed at the Hospitality Investment Conference Asia Pacific (HICAP) the strategic moves it has made to prime itself and its two brands Pan Pacific and PARKROYAL for growth.
At the three-day HICAP event (14-16 October) in Hong Kong, attended by close to 700 investors, financiers, developers and leading industry professionals from around the world, the Group also spoke about how its business model and brands can offer hotel owners a viable and profitable alternative to big hotel chains.
Human-Scale Operations and Solutions
Speaking at the ‘Small is Beautiful – Operator/ Branding Alternatives to the Big Chains’ session, Pan Pacific Hotels Group Senior Vice President of Development, Eric Levy highlighted how the Group’s modest size translates into flexibility and agility in offering solutions to individual properties and its owners.
“Our size and consequent shortened lines of communications has great significance to how we interact and work with our hotel owners; it’s not about whether you can speak to the CEO, but when you can speak with the CEO,” said Eric Levy. “We are able to offer focused and customised solutions for each property and issue, instead of offering formulas and templates.”
Looking Inward to Grow Outwards
The Group’s Vice President of Operations Dennis Wright, who spoke at the workshop ‘How to Manage Asset Profitability by Maximizing Revenue during Volatile Times’ stressed the need for hotel operators to relook their hotel property and competitor set as a guest, instead of a hotelier.
“By identifying key guest expectations and then taking the necessary steps to exceed them in quantifiable areas, you will effectively gain customer loyalty to your brand,” said Dennis Wright. “Step out of the box and look inside; in times like these, building strong brands requires us to exceed customer expectations, not compromise them.”
Turning Tough Times into Opportunity
This year marks an important chapter of Pan Pacific Hotels Group’s growth. Integrating both the Pan Pacific and PARKROYAL brands under it in April this year, the Group has also invested in its brands with the appointment of global brand strategists Interbrand to conduct a brand review on both Pan Pacific and PARKROYAL brands. Now recently concluded, the review aims to refresh the value propositions of the two brands to prime them for future growth.
In August this year, Pan Pacific Hotels Group opened Pan Pacific Xiamen while Pan Pacific Suzhou will open on 11 January 2010. A brand new hotel in Tianjin is also scheduled for completion in 2012. In addition, Pan Pacific Serviced Suites Bangkok is due to launch in January 2010, and that will follow with the opening of PARKROYAL Serviced Suites Kuala Lumpur in May 2010.
These moves mark Pan Pacific Hotels Group’s efforts in realising its growth strategy, focused on expanding its hotel portfolio aggressively in the key markets of China, Southeast Asia, North America and Australia.
About Pan Pacific Hotels and Resorts
Headquartered in Singapore, Pan Pacific Hotels and Resorts is a leading hotel management company in the Pacific Rim and is part of Pan Pacific Hotels Group. Pan Pacific Hotels and Resorts has been recognised by Condé Nast Traveler magazine as one of the 25 hotel companies demonstrating social responsibility and has won esteemed accolades such as World Travel Awards, AAA Four Diamond Award, Condé Nast Gold List and Readers Choice Awards. It has a portfolio of 18 hotels, resorts and serviced suites throughout Asia and North America, with offices in Hong Kong, London, San Francisco, Singapore and Tokyo. Pan Pacific Hotels and Resorts is a founding member of the Global Hotel Alliance. For more information, visit panpacific.com
About Pan Pacific Hotels Group Limited
Pan Pacific Hotels Group Limited is a listed hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns, manages and/or markets over 30 hotels, resorts and serviced suites with over 10,000 rooms in Asia and North America including those under development. The Group comprises two acclaimed brands: Pan Pacific® and Parkroyal®.
Pan Pacific ® is a leading brand in Asia and the Pacific Rim situated in key cities of distinguished destinations offering upper upscale accommodations and services. Parkroyal® is an upscale regional Asia Pacific brand which promises a lifestyle-approach to hospitality that will leave guests with an experience to remember. For more information, visit pphg.com
Pan Pacific Hotels Group
Chan Hse May
Corporate Communications Manager
DID: (65) 6808 1265
Fax: (65) 6821 8001