Pan Pacific Hotels and Resorts Rated Overall Top Scorer and Best Luxury Hotel in Market Metrix Hospitality Index

Published Date : 28 Feb 2009

Singapore, 26 February 2009 – Pan Pacific Hotels and Resorts has achieved victory in customer satisfaction for being the top scorer across all hospitality segments and overall winner of the luxury hotel category with the highest score of 92.6, in the 2008 Annual Market Metrix Hospitality Index (MMHI).
 
“We are honoured that Pan Pacific Hotels and Resorts has been awarded with this esteemed accolade as the overall top performer in customer satisfaction. This recognition wouldn’t have been possible without our associates and their dedication is integral to the success of our business.  We believe in creating true value for our guests and for instance, our Preferences by Pan Pacific offer empowers guests to create a personalised stay and thus, making it more memorable when they stay with us,” said A. Patrick Imbardelli, President and CEO of Pan Pacific Hotels and Resorts.
 
Pan Pacific Hotels and Resorts received rave reviews from guests on its renowned Asian hospitality of personalised care which encompasses a culture of subtleness, delicate service and attention to detail.  Guests were also very pleased with the efficient response time as Pan Pacific has increasingly adopted customer-centric technologies to improve hotel service standards. 
 
In addition to Pan Pacific’s user-friendly and award-winning brand website: panpacific.com, the hotel chain has recently launched ‘PANTHER’, a central reservations and distribution system with enhanced transactional capabilities across all reservations channels.  PANTHER enables customers to enjoy greater personalisation in their hotel experience through enhanced integration with the hotels’ customer relationship management database.
 
Managed by Market Metrix, MMHI is the largest, independent and most in-depth measure of consumer brand satisfaction in the travel/hospitality industry, based on 35,000 customer interviews conducted every quarter. The annual MMHI Awards are coveted by lodging and travel enterprises worldwide.

About Hotel Plaza Group
Hotel Plaza Group is a listed hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s largest hotel and property companies with a diversified portfolio of investment and development properties.  Headquartered in Singapore, Hotel Plaza Group owns, manages and/or operates 33 hotels, resorts and serviced residences with over 10,500 rooms in Asia and North America. The Group comprises of two acclaimed brands: Pan Pacific® and Parkroyal®.   Pan Pacific ® is a leading brand in Asia and the Pacific Rim situated in key cities of distinguished destinations offering upper upscale accommodations and services.   Parkroyal® is an upscale regional Asia Pacific brand which promises a lifestyle-approach to hospitality that will leave guests with an experience to remember.  In addition, the Group also runs the established St. Gregory Spas and the award-winning Si Chuan Dou Hua Restaurants in Japan, Kuala Lumpur and Singapore.  For more information, visit hpl.com.sg

About Pan Pacific Hotels and Resorts
Headquartered in Singapore, Pan Pacific Hotels and Resorts is a leading hotel management company in the Pacific Rim and is part of Hotel Plaza Group, the listed hotel subsidiary of UOL Group, one of Asia’s largest hotel and property companies.  Pan Pacific Hotels and Resorts has been recognised by Condé Nast Traveler magazine as one of the 25 hotel companies demonstrating social responsibility and has won esteemed accolades such as World Travel Awards, AAA Four Diamond Award, Condé Nast Gold List and Readers Choice Awards.  It has a portfolio of 18 hotels, resorts and serviced suites throughout Asia and North America, with offices in Hong Kong, London, San Francisco, Singapore and Tokyo.  Pan Pacific Hotels and Resorts is a founding member of the Global Hotel Alliance.  For more information, visit panpacific.com

About Parkroyal Hotels & Resorts
Headquartered in Singapore, Parkroyal Hotels & Resorts is part of Hotel Plaza Group, the listed hotel subsidiary of UOL Group Limited, one of Asia’s largest hotel and property companies.  It has a portfolio of seven hotels and service residences in Asia Pacific with Global Sales Offices in Hong Kong, London, San Francisco, Singapore and Tokyo.  For more information, please visit parkroyalhotels.com

Media Contact:
Pan Pacific Hotels and Resorts / Parkroyal Hotels & Resorts  
Frances Koh     
Brands Manager    
DID: (65) 6622 2311    
Tel: (65) 6622 2300
Fax: (65) 6334 8552
frances.koh@hpl.com.sg