“How may I help you?” Developing World-Class Call Handling Skills
Published Date : 07 Jan 2008
Pan Pacific Manila is the first and finest luxury hotel in the region offering personalised Butler service. And with this distinction, the hotel invests its time and efforts in providing its staff with continuous training in customer service and selling skills. These days, these abilities spell the difference between being a mere market player and being a market leader.
The Butler participants showed great enthusiasm during the workshop seminar recently provided by the hotel’s training partner Advanced Speech and Academic Professionals Inc. They proved to be a group of intelligent and eager young professionals who offer their creativity and passion to meeting Pan Pacific’s goal of market leadership.
The trainer, Paz Dimaculangan is a seasoned sales professional. A recipient of several Sales and Marketing citations, she summoned her skills and drew for her rich experience. She assessed the students and pointed out to them their potentials and areas for improvement as sellers and agents. “They need to realize that every call they take leaves a lasting impression on hotel guests and potential guests. Whether this impression is good or bad depends on the way they begin, maintain, and end a call. In this regard, they are all ambassadors of Pan Pacific Hotel and determine its success.”
The training served its purpose and Pan Pacific’s visionary training head Aubrey Ada is determined that the Pan Pacific team will continue to develop their skills, deepen their motivation, and enhance their creativity.