"Of course, it's your stay!" - Pan Pacific Seattle's High Level of Personal Service Recognized at Recent PCMA Conference
Published Date : 01 Feb 2008
(Seattle, WA) --- They say, “Imitation is the sincerest form of flattery.” At the recent Professional Convention Management Association (PCMA) annual conference held in Seattle, this January 2008, PCMA Chairman Ms. Sharon DelaBarre not only acknowledged the exceptional personal service at Pan Pacific Seattle but also individually recognized hotel concierge Jesse Marshall and read one of his poems as the closing theme for the conference. In this case, perhaps Marshall’s words inspired more than flattery, but great inspiration as well.
PCMA has a delegation of some of the most influential professionals in the travel industry. Attended by 2,800 this year, the PCMA Conference was housed at most prominent Seattle hotels. For one property, let alone a single hotel associate, to be recognized in such “professional” company is indeed the most flattering and sincerest of recognition.
In preparation for the 2008 PCMA Conference in Seattle, DelaBarre stayed several times at Pan Pacific Seattle and encountered Marshall on multiple occasions. At one point, the two discovered that they both have a passion for poetry and Marshall was motivated to share several poems from his private collection with DelaBarre.
Struck by his poem “Circles”, DelaBarre chose Marshall’s sentiments as the closing theme for the conference. (download poem here) Not only did DelaBarre read excerpts from Marshall’s poem, but she actually distributed copies to the entire constituency of over 2500 as well.
Marshall’s career with Pan Pacific Seattle began prior to the hotel’s opening in November 2006. He started as and plans to continue in his endeared position as one of the hotel’s esteemed concierge. A local Seattlite, he has held positions within the gaming industry and in private investigation.
Marshall attended Seattle Central College where he received his Degree in Sociology with a minor in English. He has a great passion for creative writing and spoken word performance. In addition to over 1,000 poems, Marshall has written a silent film screen play, is currently writing his autobiography (at only 31 years old) and is developing an entire act of spoken word poetry set to multi-media and music for a soon to be released production entitled The Storybox.
Additionally, as one of Pan Pacific Hotels and Resorts standard property-level service features, Marshall and his team contributed to the hotel’s popular lists of “Things You’ve Never Done in Seattle,” which is used as a resource for guests who want to enjoy the city from a local’s perspective.
Pan Pacific Seattle
Similar to the amenities found only at the world’s most sophisticated properties, the world-class Pan Pacific Seattle features an innovative concept of “High-touch, High technology,” setting a new standard for excellence in the Pacific Northwest with personalized service and amenities.
As Seattle’s new elite, urban destination, Pan Pacific Seattle features 160 high-style Hirsch Bedner-designed guest rooms, Hypnos Royalty warranted mattresses, flat screen TVs and flexible in-room working spaces; wireless broadband connectivity available throughout the hotel; a sleek and modern library lounge offering cocktails and light snacks; full service fitness center; 5,405 square feet of Seattle’s most luxurious function space; and 24-hour private dining. Guests will enjoy views of the Space Needle, Lake Union or the city lights.
Located at 2200 Westlake, the development is part of a 455,000-square-foot mixed-use project occupying a prime location just four blocks from Seattle’s Central Business District, within walking distance of Nordstrom’s flagship retail store and Pacific Place and minutes from scenic Lake Union.
The project represents another prominent example of the steady northern migration of downtown Seattle’s main epicenter of thriving retail, office and residential activity. Several new developments in the South Lake Union/Denny Triangle area are expected to accelerate this trend, and the upcoming Seattle Streetcar will also provide convenient access to nearby hubs including Westlake Center and South Lake Union Park. 2200 also includes 261 condominium homes, one signature restaurant, 39,000 square feet of retail shops, a luxury spa, a 16,000-square-foot landscaped plaza and a 47,000-square-foot Whole Foods Market®.
About Pan Pacific Hotels and Resorts
Headquartered in Singapore, Pan Pacific Hotels and Resorts is a leading hotel management company in the Pacific Rim and is part of the UOL Group, one of Singapore’s largest hotel and property companies. Pan Pacific has been recognised by Conde Nast Traveler magazine as one of the 25 hotel companies demonstrating social responsibility and has won esteemed accolades such as World Travel Awards, Best Business Hotel in Asia, Conde Nast Gold List and Readers Choice Awards. It has a portfolio of 16 hotels and resorts throughout Asia and North America. Pan Pacific Hotels and Resorts is a founding member of the Global Hotel Alliance. For more information, visit panpacific.com.
About Vulcan Real Estate
Vulcan Real Estate directs all real estate strategies for Vulcan Inc., a Paul G. Allen company. Through strategic acquisitions and innovative development, Vulcan Real Estate creates a diversified portfolio of high-performing, quality assets. The company’s experienced, talented team of real estate professionals offers a full range of development services from site selection to build-to-suit construction. Its real estate model is based on quality, sustainable development that builds new value across the entire community. For more information, visit www.vulcanrealestate.com.