Best Rate Guarantee

Have you booked a room and later discovered a cheaper rate on another site? Or are you tired of searching for the best rate for your Pan Pacific stay?

Now you don't have to worry. Every hotel reservation booked through for a Pan Pacific hotel or resort is guaranteed to have the lowest rate publicly available on the internet or Pan Pacific will match a lower rate under the following conditions: If you find a rate on a competing web site that is lower than the lowest rate shown on the web site, Pan Pacific will honor that rate for the nights for which the lower rate was found, plus give you an additional 10% discount off the lower rate found, after verification by the hotel.

To use this Guarantee, please fill in the Best Rate Guarantee Claim Form and advise the Pan Pacific hotel that has been booked, within 24 hours of booking your room. Please click here for our hotels' contact details.

  • For the purpose of the Best Rate Guarantee, a competing web site is defined as a web site that is not owned by Pan Pacific Hotels & Resorts or any of its individual hotels, partners and subsidiaries.
  • Rooms on the other web site must be publicly available, viewable and bookable on the Internet at the time of verification.
  • The lower rate found, must be for the same hotel, same type of accommodations, and for the exact same dates.
  • Not valid for marketing affiliates.

Please see Terms and Conditions.

An example of how the Best Rate Guarantee works:

  1. View the Terms & Conditions and then book a night's stay at the lowest available rate for a hotel in Manila, Philippines, on the web site for a rate of $140.00.
  2. Within 24 hours, you find a rate of $130.00 through another web site for the same hotel, same night and same room type (same number and type of bed(s)).
  3. Contact the Pan Pacific Manila by completing the Best Rate Guarantee claim form to claim the Best Rate Guarantee
  4. With a confirmed booking from and proof of the lower rate that is available and bookable via a competing web site, the hotel team will modify your room rate to $117.00 in keeping with our Best Rate Guarantee policy! That's 10% better than the lower rate you found.
  5. Stay at the Pan Pacific Manila, happy that you have booked the Best rate available for your room.