Pan Pacific Hotels and Resorts

Responsibilities:

• Maximise room sales and revenue for the hotel.
• Ensure our customers receive a fast and efficient check-in and check-out.
• Ensure all customer queries or requests are handled in a polite and efficient manner.
• Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel, which will assist in the maximization of revenue.
• Ensure all refused business is recorded with reasons for refusal.
• Adhere to all company credit policies to ensure that all revenue expected will be received.
• Adhere to pre-set availability and rate controls.
• Ensure a high level of product knowledge of the hotel and local area.Maintain and update guest history and marketing database as laid down in the front office procedures.
• Ensure a high level of customer service is consistently maintained.
• Ensure a high level of liaison is maintained between front office and all other departments within the hotel.
• Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other departments.
• Maximise room sales and revenue for the hotel.
• Comply with all control systems relating to group/tour bookings.
• Develop and maintain a high level of communication with all major sources of business and advise the Reception Manager where necessary.
• Advise the Reception Manager of any changes or trends relating to group/tour business.
  Develop and maintain a high level of communication relating to business opportunity between the hotel and Sales Office.
• Ensure all departments receive tour information/summary sheets as per laid down procedures.

Requirements:

• Minimum ‘N’ level qualification.
• To have a positive attitude and pleasant personality and general appearance.
• To demonstrate a natural vitality, with a desire and ambition to satisfy guest requirements and possess a strong guest service mentality.
• Possess a working knowledge of guest information software systems and ensure basic knowledge of MSWord and MSExcel.