Concierge - Temporary, Hourly Position (May – September 30, 2014)

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Post Date: 17 Apr 2014
Location: Pan Pacific Vancouver
Division: Front Office & Guest Services
Ref No: C0-05-02
Job Description:

Status:   Temporary, Hourly Position (May – September 30, 2014)

Schedule:  Flexibility Required: Rotating Shifts, Weekends & Holidays Required

POSITION SUMMARY
Reporting to the Chief Concierge, the successful candidate will be responsible for providing information to guest and or visitor inquiries informing guests of hotel services, features and room amenities and coordinating all guest requests for special arrangements or services, courteously and efficiently. Additionally this position attends to the immediate needs of VIPs upon arrival and throughout their stay.


KEY RESPONSIBILITIES

The key responsibilities of the Concierge include but are not limited to:
• Greets guests promptly in person or by telephone; Handles multiple guest requests in a friendly and efficient manner.
• Fulfils guest requests such as restaurant reservations, locating lost luggage, courier services, limousine service, car rental, baby-sitting service, travel arrangements and any and all other legal and moral activities required
• Keeps up to date on current events in the city and surrounding areas
• Ensures the Concierge duty List is completed for all shifts, as appropriate
• Ensure assigned projects are completed in a timely manner i.e. handling of brochures, compiling entertainment information and ensuring the Concierge Assistant Data Base is up to date
• Understands the need and willingness to work in other related departments during peak periods as required  (i.e. Service One, Reservations, Pacific Club and Front Desk)
• Performs other related duties as assigned by the Chef Concierge or Rooms Division Manager

Physical Demands
This position involves long periods of standing and prolonged computer use, in addition this person will occasionally be required to lift or move loads up to 22kg/50lbs (i.e. packages/suitcases).


COMPETENCY PROFILE
 

• Must possess excellent interpersonal skills with first-rate communication and observational skills; contributes an energetic and positive attitude to the hotel atmosphere
• Must display a high level of initiative, and possess excellent guest relations skills and leadership skills
• Must have demonstrated the ability to work effectively under pressure and have the ability to handle high volumes of challenging guest-related interactions with professionalism
• Must be extremely well organized and detail oriented; ability to be able to balance technical and guest service successfully is critical
• Maintain professional business confidentiality as required

SELECTION CRITERIA

Qualifications and Technical Experience
• Minimum one year experience as a Concierge or a similar capacity for a luxury hotel
• Post-secondary education in Tourism or Hospitality Management is an asset
• Thorough knowledge of the City’s attractions, including restaurants, tourist sites, and shopping areas
• Thorough knowledge of City’s transportation system including Skytrain, Canada line and bus lines
• Fluent written and spoken English is mandatory; additional language(s) is considered an asset
• Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office Suite, proficiency with e-mail and internet; Experience using hotel programs - Opera and Concierge or guest information software systems is an asset
• Clefs d’Or Membership an asset

HOW TO APPLY
Please submit a cover letter explaining your motivation for the position and how you meet the selection criteria along with a current resume. All application documents are to be submitted via the Careers page on the Pan Pacific Vancouver website www.panpacificvancouver.com/contact-us/careers

Please note:
Applicants who do not already have legal permission to work in Canada will not be considered.

The Pan Pacific Vancouver thanks all interested applicants and advise that only those candidates selected for an interview will be contacted.

Employment Equity
The Pan Pacific Vancouver is committed to building skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and actively recruit members of Employment Equity designated groups.

These groups are:

  • Members of visible minorities
  • Persons with disabilities
  • Aboriginal peoples, and
  • Women

FRAUD WARNING
Please note a recent scam involves soliciting individuals for international employment via e-mail using various internet based e-mail accounts that use the Pan Pacific name. Individuals are then asked to provide copies of their personal identification and to send money in order to process the application.

Pan Pacific Hotels Group has not authorized this form of communication and no such recruitment program is being offered or sanctioned by our company. These offers are fraudulent. Pan Pacific Hotels Group has notified the authorities to investigate.

If you receive an offer of employment but are unsure if it is legitimate, please contact careers@panpacificvancouver.com

If you have been a victim of this scheme, please contact your local police department to report the matter.